Privacy Policy

Who are we?
You’re at the website of The Riot Ensemble. 
Registered charity no. 1178276

Privacy Policy
At Riot Ensemble, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information, how we use it and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

How do we collect information from you?
You give us your information when you buy a ticket, sign up to receive email newsletters from us, make a donation, apply for a job or to our Call for Scores, or communicate with us.

How is your information used?
We may use your information to:

• Process a donation that you have made

• Process orders that you have submitted

• To carry out our obligations arising from any contracts entered into by you and us

• Notify you of changes to our services

• Send you communications which you have requested and that may be of interest to you. These may include information about upcoming concerts and events, appeals, other fundraising activities and occasionally information in these communications from partner organisations or organisations who support us

• Improve our understanding of our audience through tracking your response to emails (or other communications) that we send you

• Process an application to us

If you make a donation online, apply to our Call for Scores or purchase a ticket from us, we maintain a record of your transaction history but never store your card number. Card information is collected by our third party payment processors, such as PayPal, who specialise in the secure online capture and processing of credit/debit card transactions.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We do not sell personal details to third parties for any purpose.
We will not share your information with third parties for marketing purposes.

Your personal data will be held and processed on Riot Ensemble’s systems or systems managed by trusted suppliers on behalf of Riot Ensemble. Your data is held securely, and access to customer information is strictly controlled. Our systems can only be accessed by people who need it to do their job, in line with this Privacy Policy.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors. As with all organisations operating online, data that is transmitted via the internet or in email cannot be 100% secure. We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our systems, which sit within the European Economic Area.

If you have completed a Gift Aid declaration, this information will be passed to HMRC in order to process the Gift Aid claim and will be subject to HMRC’s Privacy Policy.

If you subscribe to one of our email lists or apply to our Call for Scores, your information will be transferred to MailChimp, one of the world’s most trusted email platforms, for processing in accordance with their Privacy Policy and Terms.

Giving You Control
You have a choice about whether or not you wish to receive information from us. If you do not wish to hear from us, you can choose your communications preferences when completing forms on this website. You can also opt out of communications at any time – every email newsletter sent to you includes an unsubscribe button in its footer or you can contact us at contact [at] riotensemble [dot] com.

If you have opted out of marketing communications, we may still need to get in touch with you to provide important information about the events you’ve booked or to tell you about any changes. If you have applied for Riot Ensemble’s Call for Scores, or to work as part of our administrative team, your personal information will only be processed for the purposes of running and communicating about that CFS, or role. You will not receive marketing communications unless you have signed up for our dedicated alerts.

Riot Ensemble as a charity, and how we respect our donors
The Riot Ensemble relies on charitable support to maintain our programme, and our work and existence are only possible thanks to the kind support of people like you.

We want to ensure our communications to our supporters are personal, relevant and timely, offering you the best possible association with Riot Ensemble. We may analyse your personal information to create a profile of your interests and preferences, including making use of publicly available information relating to you, to help us best tailor your relationship with us.

If you would like to find out more about supporting The Riot Ensemble, and the special opportunities it offers, visit our dedicated web pages here.

Your Rights
You have the following rights related to your personal data:

• The right to request a copy of personal information held about you

• The right to request that inaccuracies be corrected

• The right to request us to stop processing your personal data

• The right to withdraw consent

• The right to lodge a complaint with the Information Commissioner’s Office or Fundraising Regulator

Please contact us if you have any questions about our privacy policy or information we hold about you.

Email: contact [at] riotensemble [dot] com